be399 Responsible Gaming

Our Commitment to Responsible Gaming

At be399, we believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. We have built our platform with responsible gaming at its core, providing every player in Bangladesh with the tools and information they need to stay in control of their play at all times.

Whether you are a casual player enjoying cricket betting during the BPL season or a regular casino player, the same tools and protections are available to you. All responsible gaming features on be399 are free of charge, activate instantly, and can be requested at any time by contacting our 24/7 support team.

Player Protection Tools

be399 offers a comprehensive set of self-management tools accessible directly from your account dashboard. You do not need to contact support to activate most of these features — they are in your hands the moment you log in.

Understanding Problem Gambling

Problem gambling is a recognised condition that can affect anyone, regardless of how long they have been gambling or how much they typically wager. In Bangladesh, where cricket betting and online casino play are growing in popularity, it is especially important to be aware of the signs and to take action early.

The following warning signs may indicate that gambling has moved beyond entertainment and is becoming a problem. If you recognise any of these in yourself or someone you know, we encourage you to use the tools available on be399 or reach out to our support team immediately.

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  Chasing Losses

  Continuing to bet in order to recover money already lost, or increasing bet sizes after a losing run in the hope of winning it back quickly.

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  Gambling Beyond Your Budget

  Regularly depositing more than you can comfortably afford to lose, borrowing money to fund gambling, or using money set aside for bills and essentials.

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  Preoccupation with Gambling

  Spending excessive time thinking about past bets or planning the next session, to the point where it interferes with work, family, or daily responsibilities.

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  Hiding Gambling Activity

  Concealing deposits, sessions, or losses from family members or close friends, or feeling the need to lie about how much time or money is spent on gambling.

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  Inability to Stop

  Feeling unable to stop gambling even when you want to, or repeatedly setting limits for yourself that you find yourself unable to keep.

How to Set Deposit Limits on be399

Setting a deposit limit is one of the most effective ways to keep your gambling within a budget you are comfortable with. On be399, you can set a daily, weekly, or monthly cap on how much BDT you deposit. Here is how to do it.

1. 1

   Log In to Your Account

   Visit be399.org and log in using your registered mobile number and password. If you have not yet set up 2-step verification, we recommend doing so now for added security.

2. 2

   Open Account Settings

   Navigate to Account Settings from the main menu. Select the Responsible Gaming section, which contains all available player protection tools in one place.

3. 3

   Choose Your Limit Type

   Select Daily, Weekly, or Monthly limit. Enter the BDT amount you are comfortable depositing in that period. The system will not allow you to deposit beyond this amount once the limit is active.

4. 4

   Confirm and Activate

   Confirm your selection. The limit activates immediately. If you wish to increase your limit in the future, a mandatory 7-day cooling-off period applies before any increase can take effect — this is a deliberate safeguard, not a technical restriction.

Self-Exclusion

Self-exclusion is the most comprehensive player protection measure available on be399. When you request self-exclusion, your account is closed immediately and you will not be able to register a new account during the exclusion period. be399 will also remove you from all marketing communications and promotional databases for the duration of your exclusion.

Self-exclusion periods available on be399 are: 3 months, 6 months, 1 year, 2 years, 5 years, or indefinite exclusion. An indefinite self-exclusion means your account will not be reopened unless you submit a formal written request to our compliance team at least 6 months after the initial exclusion date, and only after a 30-day review period. During any self-exclusion period, any remaining real-money balance in your account will be made available for withdrawal.

Time-Out Feature

The time-out feature is designed for players who want a short, structured break from gambling without committing to a full self-exclusion. A time-out pauses your be399 account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, place bets, or claim bonuses. Your account data and balance are preserved and will be available when the time-out period ends. Unlike a deposit limit reduction, a time-out cannot be cancelled early once it has been activated. This is intentional: the value of a time-out comes precisely from it being a firm, pre-committed break rather than an option you can reverse on impulse.

Protecting Minors

be399 has a zero-tolerance policy for underage gambling. We enforce a strict 21+ age requirement and verify the age of all players through KYC identity checks before any withdrawal is processed and at any point we have reason to suspect underage play. Players who attempt to register using false age information will have their accounts permanently closed and any deposits refunded.

If you share a device with children or teenagers, we strongly recommend installing parental control software to prevent accidental or unauthorised access to be399 and other gambling websites. Free parental control tools are available for Android and iOS devices. Additionally, never share your be399 login credentials with anyone — your account is strictly personal.

Tips for Safe and Enjoyable Play

Even if gambling has never been a problem for you, following these simple guidelines will help ensure it stays that way. These are the habits that experienced, responsible players develop over time.

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  Always Set a Budget Before You Play

  Decide how much you are comfortable losing before you deposit — not after. Treat this amount as the cost of entertainment, just like a cinema ticket or a restaurant meal. Never deposit more than this amount, regardless of what happens during the session.

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  Play for Fun, Not to Make Money

  Gambling outcomes are determined by certified RNG systems — the outcome of each bet is independent of previous results. There is no strategy that guarantees wins. Approach every session as entertainment with a cost, never as an income strategy.

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  Take Regular Breaks

  Use be399's session timer and reality check alerts to remind yourself to step away regularly. Playing for extended periods without a break impairs judgment and often leads to decisions you would not make with a fresh perspective. Step away, have a meal, or take a walk before returning.

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  Never Gamble Under Emotional Distress

  Gambling while stressed, anxious, grieving, or under the influence of alcohol can lead to poor decisions and significant financial loss. If you are going through a difficult period — whether personal, financial, or work-related — use the time-out feature to pause your account until you feel settled.

Need Help? Contact Support

If you are concerned about your own gambling behaviour, or if a family member has raised concerns with you, do not hesitate to contact the be399 support team. Our team is available 24 hours a day, 7 days a week, and all responsible gaming enquiries are handled with complete confidentiality. There is no judgement — only support. Reaching out is a sign of strength, and our team is here to help you find the right solution, whether that is a deposit limit, a time-out, or self-exclusion.