be399 Frequently Asked Questions

Registering a be399 account takes under three minutes. Go to be399.org, tap the registration button, enter your Bangladeshi mobile number, choose a secure password, and confirm you are 21 or older. A one-time SMS code will be sent to verify your number. Once confirmed your account is active immediately and you can make your first deposit using bKash, Nagad, or Rocket.

be399 accepts your National ID Card (NID), valid passport, or driving licence for KYC verification. Upload clear photos of the front and back of your chosen document, plus a selfie holding it. Verification is normally completed within 24 hours of submission. KYC is required before processing your first withdrawal and helps protect your account against unauthorised access and fraud.

Tap 'Forgot Password' on the be399 login page and enter your registered mobile number. An SMS reset code will arrive within seconds. Enter that code on the next screen, then choose a new password. If you have lost access to your registered number, email [email protected] with your account username and a photo of your ID so our team can verify your identity before resetting access.

No — be399 strictly allows one account per player. Duplicate accounts are detected automatically during KYC and when payments are traced to the same mobile banking wallet. If a duplicate is found, both accounts may be permanently suspended and any bonus funds forfeited. If you believe your account was duplicated by mistake, contact our support team straight away so we can investigate and resolve it.

Email [email protected] from your registered address and state clearly that you wish to close your account. Any real-money balance remaining will be refunded to your registered bKash or Nagad wallet before closure. Account data is retained for a minimum of five years as required by anti-money-laundering regulations. If you are closing because gambling is causing distress, please consider self-exclusion instead — it protects you while keeping your funds safe.

Log in to your be399 account, go to the Deposit section and select bKash. Enter the amount you want to deposit (minimum ৳200), then follow the on-screen steps to approve the payment from your bKash app or by dialling *247#. Deposits via bKash are credited instantly to your be399 balance in BDT. be399 does not charge any deposit fee — your bKash provider's own standard charges may apply.

Nagad deposits on be399 credit instantly — most players see the balance update within 30 seconds of approving the payment in their Nagad app. If your deposit has not appeared after five minutes, check your Nagad transaction history to confirm the payment completed successfully. If funds were deducted but the credit has not appeared, contact our support team with your Nagad transaction reference number.

The minimum withdrawal amount on be399 is ৳500 BDT. There is no published maximum for standard verified accounts, though large withdrawals may trigger an additional identity check. Withdrawals are sent to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, or supported bank transfer. Most withdrawals complete within one to four hours; bank transfers to Dutch-Bangla, BRAC, or Islami Bank may take up to one business day.

be399 itself does not charge any fees on deposits or withdrawals. Your mobile banking provider — bKash, Nagad, or Rocket — may apply their own standard transaction charges, typically around 1.5% or a small flat fee depending on the transaction type and amount. Bank transfers via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank are also processed without any additional charge from be399's side.

Yes — be399 supports Rocket (Dutch-Bangla Mobile Banking) and Upay alongside bKash and Nagad. The process is the same for all methods: log in, go to Deposit, select your preferred wallet, enter the amount, and follow the on-screen steps. Rocket deposits typically credit within one to two minutes. The minimum deposit is ৳200 regardless of which mobile wallet you use.

be399 covers a wide range of cricket markets including Bangladesh Premier League (BPL), IPL, T20 World Cup, ODI World Cup, and international Test series. Available markets include match winner, top batsman, top bowler, total runs over/under, toss winner, method of dismissal, and live in-play betting across all sessions. BPL markets receive expanded coverage during the season, with enhanced odds on Bangladesh Tigers fixtures.

All slot games on be399 use certified Random Number Generator (RNG) technology, meaning every spin result is completely independent and unpredictable. Return to Player (RTP) is the statistical percentage of total wagers a game returns to players over millions of rounds — a 96% RTP slot returns ৳96 for every ৳100 wagered on average over a very large sample. RTP is a long-run statistical measure, not a per-session promise. Certificates are available from individual game providers on request.

Yes — be399 is fully optimised for mobile browsers on both Android and iOS with no app download required. Open be399.org in Chrome, Safari, or any modern browser and the site adapts automatically to your screen. All categories are available on mobile including live casino, slots, crash games, and sports betting. A stable 4G or Wi-Fi connection gives the best experience, particularly for live dealer games.

be399 offers a full live casino suite from providers including Evolution Gaming, Pragmatic Play Live, and Ezugi. Games include live Baccarat, live Roulette, live Blackjack, Andar Bahar, Teen Patti, Dragon Tiger, and game-show titles like Crazy Time, all streamed with real dealers in real time. All tables accept BDT bets, and many tables have low minimum stakes suitable for players with smaller bankrolls.

be399 covers multiple sports beyond cricket. Football betting includes international fixtures, the English Premier League, and FIFA tournaments. Kabaddi, hockey, and tennis markets are also available depending on the season. Cricket remains the most popular sport on the platform and receives the most detailed market coverage, but the sportsbook section lists all currently live and upcoming sports markets for you to browse.

be399 offers a welcome bonus to all newly registered players who complete KYC and make a qualifying first deposit. The bonus is credited automatically once the deposit clears. The exact bonus percentage, minimum deposit amount, and eligible games are shown on the promotions page and during the registration flow. All bonuses are subject to wagering requirements before any winnings can be withdrawn — read the full terms before claiming.

A wagering requirement (rollover) means you must place real-money bets totalling a set multiple of the bonus before bonus-derived winnings become withdrawable. For example, a 20x requirement on a ৳1,000 bonus means placing ৳20,000 in eligible bets before the bonus converts to cash. Slots typically contribute 100% toward the requirement; live casino games may contribute at a lower rate. Check your account's bonus tracker to monitor progress in real time.

Free spins awarded by be399 generally expire within seven days of being credited to your account unless a specific promotion states a different period. Unused spins are removed automatically after the expiry date. Winnings from free spins are subject to the wagering requirement stated in the promotion terms. Check the Bonus section of your account to see which game the spins are valid for and the exact expiry date and time.

Yes — be399 runs a loyalty programme that rewards consistent play with points, cashback, reload bonuses, and exclusive seasonal promotions. Players advance through tiers based on cumulative BDT wagering volume. Higher tiers unlock perks such as faster withdrawal processing, a dedicated account manager, higher deposit limits, and special invitations tied to BPL season, Eid, and T20 World Cup events. Your current tier is visible in the Promotions section of your account dashboard.

be399 uses 256-bit SSL encryption across all pages and transactions — the same standard used by major Bangladeshi banks including Dutch-Bangla Bank and BRAC Bank. Player funds are held in segregated accounts separate from operational funds. Personal data is never sold to third parties. Two-factor authentication (2FA) is available and strongly recommended for all accounts to prevent unauthorised logins, especially on shared or public devices.

You must be 21 years old or older to register and play on be399. This age restriction is strictly enforced — players confirm their date of birth at registration and age is verified again during KYC before any withdrawal is processed. Any account found to belong to someone under 21 will be immediately closed and the real-money balance refunded. be399 operates a zero-tolerance policy toward underage gambling.

To set deposit limits or activate self-exclusion on be399, go to Account Settings and select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits, activate a cooling-off period, or choose full self-exclusion for a period between three months and indefinite. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. If you need immediate help, email [email protected] marked URGENT and our team will act within one hour.