be399 Privacy Policy
Your privacy is important to us. This policy explains what personal data be399 collects, why we collect it, how we protect it, and your rights as a player based in Bangladesh.
Introduction
be399 is committed to protecting the personal data of all players who use our online casino, sports betting, and related services at be399.org. This Privacy Policy sets out how be399 collects, processes, stores, and shares your personal information, and explains the rights you hold over your own data. By registering an account or using any be399 service, you acknowledge that you have read and understood this policy.
This policy applies to personal data we collect directly from you when you register, deposit, play, or contact support, as well as data we collect automatically when you use our platform — such as device information, IP address, and session activity. Please read this document carefully. If you have any concerns about how your data is handled, contact our support team at [email protected].
This Privacy Policy should be read alongside the be399 Terms & Conditions. In the event of any conflict between the two documents regarding data processing activities, this Privacy Policy shall take precedence on all matters relating to personal data.
What Data We Collect
be399 collects personal data that is necessary to provide a safe, compliant, and enjoyable gaming experience. The categories of data we may collect include the following.
Identity Data
Full name, date of birth, nationality, and government-issued ID details submitted during KYC verification.
Contact Data
Mobile number, email address, and Bangladesh district or city used for account communication and verification SMS.
Financial Data
bKash, Nagad, Rocket, or Upay mobile wallet number and transaction references used for deposits and withdrawals.
Technical Data
IP address, browser type, device model, operating system, and session timestamps collected automatically when you access the platform.
Gaming Activity
Bet history, game session logs, win and loss records, bonus claims, and responsible gaming tool usage within your account.
Support Communications
Records of all messages, emails, and live chat conversations between you and the be399 support team, retained for compliance and quality purposes.
How We Use Your Data
be399 processes your personal data only for specific, legitimate purposes. We do not sell personal data to third parties for commercial marketing. The primary purposes for which we use your data are described below.
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Account Management
To register your account, verify your identity through KYC, process deposits and withdrawals, enforce our one-account-per-player policy, and communicate service updates to you.
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Payment Processing
To facilitate deposits via bKash, Nagad, Rocket, and Upay, process withdrawal requests to your verified wallet, and maintain accurate transaction records for reconciliation and dispute resolution.
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Fraud and Security
To detect and prevent fraud, money laundering, multi-accounting, use of automated betting tools, and other prohibited conduct. be399 uses automated systems and manual review to identify suspicious account behaviour.
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Platform Improvement
To analyse aggregated usage data — such as popular game categories, peak session times, and device types — in order to improve platform performance, personalise the gaming experience, and develop new features.
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Marketing Communications
To send you promotional offers, bonus notifications, and platform updates by SMS or email, where you have not opted out of marketing communications. You may withdraw consent for marketing at any time through your account settings or by contacting support.
Legal Basis for Processing
be399 processes your personal data only where a valid legal basis exists to do so. The legal bases we rely on include: performance of a contract (to fulfil our obligations to you as a registered player), compliance with a legal obligation (such as KYC and anti-money-laundering requirements), our legitimate business interests (such as fraud prevention and platform security), and your consent (for marketing communications).
Where we rely on legitimate interests as a legal basis, we have assessed that our interests are not outweighed by your rights and freedoms as an individual. You retain the right to object to processing carried out on the basis of legitimate interests; please contact support to exercise this right.
be399 will never process your personal data for purposes that are incompatible with the original purpose for which it was collected without obtaining your fresh consent, except where required by applicable law.
Sharing Your Information
be399 does not sell, rent, or trade your personal data to third parties for commercial purposes. There are, however, limited circumstances in which we may share your information with trusted external parties as described below.
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Payment Partners
We share transaction reference data with bKash, Nagad, Rocket, Upay, and our banking partners solely to execute and verify your deposits and withdrawals. These partners are contractually bound to process your data securely and only for payment purposes.
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Legal and Regulatory Authorities
be399 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity. We will notify you of any such disclosure where legally permitted to do so.
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Technology Service Providers
We use trusted third-party technology providers for hosting, fraud detection, customer support software, and analytics. These providers are permitted to access your data only to the extent necessary to deliver their contracted service to be399 and are prohibited from using your data for their own commercial purposes.
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No Sale of Data
be399 will never sell, licence, or otherwise transfer your personal data to unaffiliated third parties for advertising, marketing profiling, or any purpose other than those described in this policy. This commitment applies regardless of the commercial value of the data.
Cookies and Tracking Technologies
be399 uses cookies and similar tracking technologies to operate the platform reliably, maintain your logged-in session, remember your preferences, and collect aggregated usage statistics. Cookies are small text files placed on your device by your browser when you visit be399.org. They do not contain viruses or malware and cannot access other files on your device.
We use the following categories of cookies: strictly necessary cookies (required for the platform to function and cannot be disabled), functional cookies (which remember your language preference and login status), and analytics cookies (which help us understand how players navigate the platform so we can improve it). We do not use third-party advertising or retargeting cookies.
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the platform from functioning correctly and may prevent you from logging in to your account.
Data Retention
be399 retains your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. Account data — including identity documents, transaction records, and game history — is retained for a minimum of 5 years from the date of account closure to satisfy anti-money-laundering record-keeping obligations. Support communications are retained for 2 years from the date of the last interaction.
Where personal data is no longer required for its original purpose and no legal obligation requires its continued retention, be399 will securely delete or anonymise that data so that it can no longer be linked to you as an individual. Anonymised aggregate data may be retained indefinitely for statistical analysis purposes.
Data Security
be399 applies industry-standard security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. All data transmitted between your device and the be399 platform is encrypted using SSL (Secure Sockets Layer) technology. Sensitive data at rest — including identity documents and financial transaction records — is stored in encrypted form with access restricted to authorised personnel only.
be399 conducts regular internal security reviews and employs automated monitoring to detect and respond to unusual account activity in real time. Despite these measures, no internet-based service can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, be399 will notify affected players without undue delay and take all reasonable steps to mitigate the impact.
You can help keep your account secure by choosing a strong, unique password, enabling any available two-step verification, and never sharing your login credentials with anyone. If you suspect your account has been compromised, contact be399 support immediately.
Your Data Rights
As a user of the be399 platform, you hold a number of rights in relation to your personal data. be399 is committed to honouring these rights promptly and without charge. To exercise any of the rights listed below, contact our support team with your account username and a description of your request.
Right to Access
Request a copy of all personal data we hold about you, including account details, transaction history, and any KYC documents on file.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data held on your account. We will action valid correction requests within 10 business days.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected. Note that legal retention obligations (such as 5-year AML records) may prevent full erasure in some cases.
Right to Restriction
Ask us to pause processing of your data — for example while a rectification request is being investigated — without deleting the data itself.
Right to Portability
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider where technically feasible.
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes. Marketing objections are actioned immediately; other objections are assessed on a case-by-case basis.
be399 aims to respond to all data rights requests within 30 days of receipt. If your request is complex or you have submitted multiple requests, we may extend this period by a further 60 days and will notify you of the extension within the initial 30-day window.
Children's Privacy
be399 is strictly an adult-only platform. We do not knowingly collect personal data from individuals under the age of 21. Registration requires players to confirm they are aged 21 or older, and KYC identity verification is used to confirm this where necessary. If we discover that personal data has been collected from a player who is under 21, we will immediately close the account, delete all associated personal data, and refund any unplayed balance. Parents or guardians who believe a minor has registered on be399 should contact our support team immediately at [email protected].
Third-Party Links
The be399 platform does not contain links to third-party websites for commercial or advertising purposes. If any informational reference to an external resource is present, be399 is not responsible for the privacy practices or content of those external sites. This Privacy Policy applies solely to data collected and processed by be399 through be399.org and its associated services.
Changes to This Privacy Policy
be399 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. Where changes are material — meaning they significantly affect your rights or how your data is used — we will notify you by SMS or email at least 7 days before the changes take effect. The effective date at the top of this page will always reflect the current version. We encourage you to review this policy periodically to stay informed.
Your continued use of the be399 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any material change, you have the right to close your account and request erasure of your personal data as described in the Your Data Rights section above.
Contact and Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data has been handled, please contact the be399 support team. All data-related enquiries are handled confidentially and with priority. We aim to acknowledge all privacy enquiries within 48 hours and resolve them within 30 days.
Contact email: [email protected] (plain text only — not a clickable link). Please include your registered account username and specify whether your enquiry relates to data access, correction, deletion, or another rights request so we can direct it to the correct team promptly.
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You have reviewed the be399 Privacy Policy. Your data is safe with us. Ready to explore the platform? Visit the casino, try cricket betting, browse slots, or log in to your account.
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